So I walked in and was greeted by the hostess. She was very friendly and seated me in a booth with no light, I asked to be moved to another booth that had light and she did that with no problem. Like 2 minutes later, my guest came in and sat down with me and we began to look at the menu and talk about what we would possibly order.
5 minutes went by and no waiter had taken our drink order or even acknowledged our presence, 10 minutes went by, 15 minutes went by and waiters are serving other tables around us but we are still sitting there parched and wondering what is going on (btw it wasn’t crowded). Eventually, it’s been 20 minutes since we arrived and none of the waiters had interacted with us. My guest goes to tell the manager about what is going on, and he comes to the table and is apologetic but it doesn’t seem to be sincere. He takes our drink orders and has a waiter bring them out to us immediately. The waiter doesn’t speak or offer any interaction with us, he just puts the drinks down and asks us if we are ready to order.
My guest and I looked at each other because we both knew that something was awkward, the waiter was trying to be nice but wasn’t plausible with it and definitely not sincere. We told him that we didn’t like the way we had been neglected and we didn’t appreciate the attitude that he had, and we got up and left. On our way out, the manager looked at us and didn’t even ask “why we were leaving”, he just did a quick glance and pretended not to see us.
MAYBE I’M ASKING TOO MUCH, BUT THIS IS NOT HOW CUSTOMERS ARE SUPPOSED TO BE TREATED!
I’ve eaten at this particular restaurant in the Summit, which is known for their authentic pizzas, many many times and only had a problem once; the manager did compensate us for that particular issue. But this incident takes the cake, of all of the dining experiences that I’ve had, I’ve never felt like a second class degraded citizen like I did tonight. I don’t plan on returning until the management has been revamped.
On the other hand, I’d like to thank J. Alexanders and our awesome waitress for revamping the night and serving us delicious food with awesome customer service. You’re awesome Carlee!